Instant Messaging VS. Email

With so many ways to get information across to people, we are often in a position where we must think about which is the best way to get them across. Two of the most common method of communication in an office email and instant messaging, but how do we know which one to use?

Instant Messaging: Immediate Response

Instant messaging (and text messaging) is effectively a communication tool that allows conversations to happen in real-time.

Instant messaging is great for:
- Quick, on-going conversations
- Rapid decision-making
- Immediate responses
- Multi-tasking

However, it is not good for:
- Communicating confidential information
- Official memorandums
- Privacy

Instant messaging also may cause distractions in a work place, so make sure it is used only for work-related conversations during work hours, or make yourself unavailable if you are busy. 

Email: Formal Communications

Email is the correct communication channel to use if the topic or matter being discussed needs to be focused, well-thought, and official. 

Email is great for:
- Official notices or announcements
- Documents and confidential information
- Communicating professional tone
- Record keeping

However, it is not great for: 
- Lengthy discussions
- Quick communications
- Real-time conversations

Instant messaging and emails both have their strengths and weaknesses, so the content of the information needing to be communicated and the situation should be considered when choosing between the two. However, there are some instances when both methods will not suffice, and may require a phone call or a face-to-face meeting. 

When was a time you used one communication channel over the other, and why?